Shipping & return policy

Shipping

Your order will be processed within 48 hours. Shipping should be within 10 business days. The shipping costs depend on the destination country and are calculated for you before you check out. Delivery is always free for orders over 100 euros delivered within Belgium.

Retour policy

If you are not fully satisfied with your online order, please contact me. 

If you wish to return your jewellery, the pieces must be sent back to Sarah Mertens unworn and in the original packaging. If the return does not meet these conditions, we cannot exchange or refund your purchase. 

Please note that all return costs are at your expense. If you opt to return a purchase via your local postal service, we recommend that you send the package by registered mail, insured for the full value. We strongly advise you use a shipping service that offers a tracking option, as you are responsible for the package until it has reached us.

Once your return package has reached us in good condition, a refund will be issued within 30 days.